Support & FAQ

Need help?

Email us at support@afterglowstudio.com.au

Frequently Asked Questions

Not seeing insights yet?

Insights appear after you have enough data logged. Typically 7-14 days of consistent logging is needed for Baseline to understand your normal pattern.

How many days until baseline appears?

Usually 7-14 days of logging. Baseline needs to see a range of good and bad days to establish what's normal for you.

How are confidence levels determined?

Confidence is based on how consistent the pattern is across your logs. Higher confidence means the association appears consistently on flare days.

How do experiments work?

Experiments let you test one change at a time. Define what you're changing, log as normal during the experiment, and Baseline compares your symptoms before vs during to show if it made a difference.

How to export PDF (Pro+)

In the Health Summary screen, tap the export button. The PDF includes your baseline, patterns, insights, and experiment results formatted for sharing with healthcare providers.

How to cancel subscription

Subscriptions are managed through the App Store or Play Store. On iOS: Settings → Your Name → Subscriptions. On Android: Play Store → Menu → Subscriptions.

Do you sell data?

No. We never sell your health data. See our Privacy Policy for full details.

Is this medical advice?

No. Baseline shows patterns based on your logs. It does not diagnose, treat, or provide medical advice. Always consult your healthcare provider for medical decisions.

What's the difference between Pro and Pro+?

Pro includes insights and experiments. Pro+ adds the Health Summary feature with PDF export, perfect for doctor appointments.

Can I use Baseline on multiple devices?

Yes. Your data syncs across all devices logged in with the same account.

Still have questions? Contact us